How can I choose the right size?
Please use our “size” guide for the actual dimensions and specifications.
Should I take care clothes?
Please follow the instructions under the product description, so that your clothes don’t get damaged.
Something I want is out of stock
Please contact us if you have any questions. If the item/clothes you are looking for, isn’t in stock, it’s more likely that we don’t get it back in stock again, because of the season or new style coming.
I received a faulty item, what do i do?
We really sorry to hear that you have received an item that’s not in its perfect condition. Please contact us by e-mail: [email protected] and include the following information:
- Your Name
- Order Number
- Product Name
- Picture of fault
- Description of fault
I don't receive my order.
If you don’t receive your order please contact us by e-mail: [email protected], and we will look it.
Where can I use my promo code?
Put your code into the ‘promo code” box at the checkout page and hit apply.
How can I track my order?
You can track your order at GLS homepage, insert our tracking number you received with the e-mail.
New Account / Wishlist
You can as a customer make an account for free. Every time you order from us again, the computer will remember all your contact information, and it will be added automatically.
Wishlist is a good thing if you want the product, but still looking around for other products. Wishlist makes sure that you don’t miss the product, or spend time finding it again.
When will I receive my refund?
The day we receive your package, we will refund your billing, it can take up to 5-10 days.
Do you have free delivery?
Yes, we provide free delivery in Denmark. However, if we are shipping to Germany or Sweden, it will depend on the package weight. See more under shipping and delivery.
ORDERS AND RETURNS
- WHERE DO I FIND THE PRODUCTS
WHAT CAN I PAY WITH?
You can pay with: Visa, Master Card and Paypal.
HOW DO I GET CUSTOMER SERVICE?
Click contact us where you can write an email to us and we will try to return as soon as possible.
HOW CAN I LOG IN IA-SPORTWEAR?
You can log in to IA-sportwear by clicking on the “Sign in” icon in the upper right side of header. Then you create a user.
RETURN & CHANGE
When returning or exchanging, the item must be in the same condition as we send it in. The item is returned to:
TEGLGÅRDSVEJ 18 A 1, 6000 Kolding ‘IA-SPORTWEAR’
The customer is responsible for return shipping – Buy your return label at www.iasportwear.com To do this, click here on this link:
ADVERTISING RIGHTS AND RETIREMENT
A license is granted under 2 years in accordance with the Purchasing Act. The complaint does not apply to errors or damage caused by improper operation of the product/service. A full return of 14 days is given on items purchased in our webshop. The period is counted from the day you receive the order. Return costs you will be responsible for.
Contact us: [email protected]
Address: TEGLGÅRDSVEJ 18 A 1. 6000, Kolding
WHAT ARE PRICES ON THE SHIPPING
We ship all our products with GLS. We have 1-2 days delivery, we deliver both a parcel shop and private delivery. For more information, see the terms of trade.
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